Your Questions—Answered YourWay
Frequently Asked Questions
General FAQ
We typically support small and mid-sized manufacturers and distributors that need practical ERP results—cleaner processes, better visibility, and systems people actually use.
We work best with operations-focused organizations (manufacturing/distribution) where ERP touches planning, production, inventory, purchasing, and finance, and where execution on the shop floor matters.
We can help either way—For large ERPs like Infor, Epicor or Business Central, we usually customize what you already have. However for Odoo, we can go full implementation cycle.
Start with a structured process review: current-state mapping, pain points, and a prioritized roadmap that separates “must-haves” from “nice-to-haves.”
Hands-on Expertise
Our work spans multiple ERP ecosystems, including Infor CloudSuite Industrial (SyteLine), Odoo, Epicor, and Microsoft Dynamics 365 Business Central.
For small and mid-sized projects, we provide hands-on delivery across the full implementation lifecycle, including analysis, prototyping/POCs, configuration, customization, and reporting—supported by strong technical capability.
Yes—most clients engage us specifically to unlock more value through tailored workflows, reporting, and technical extensions while staying maintainable.
Yes—CSIYourWay has been supporting manufacturing clients on CloudSuite Industrial (SyteLine) since 2016.
Yes—we can support Odoo license procurement and develop tailored reporting to fit your operational and leadership needs.
Project Delivery
We typically run discovery and process analysis, then a prototype/POC to validate assumptions, then iterative build/test/training leading into go-live and stabilization.
Timelines vary by scope, data readiness, and number of sites, but we set expectations early using discovery and a phased delivery plan.
We’ll ask for your process map (or we’ll build it with you), current system constraints, reporting needs, integration points, and what “success” means in measurable terms.
We define scope in clear phases, use a prioritized backlog, and treat changes as visible trade-offs (time, cost, or features) rather than surprises.
Yes—training and practical documentation are part of successful adoption, and we align them to roles (shop floor, planners, finance, leadership).
Integrations, Automation, Data & Reporting
Yes—we help plan, prepare, and validate data so you avoid bringing legacy errors into a new system.
Yes—we deliver bespoke reports tailored to the KPIs leadership needs and the operational metrics teams rely on daily.
Yes—integrations are often part of implementation, and we approach them with maintainability and long-term support in mind.
Yes—workflow automation is a common way to reduce manual effort, improve controls, and speed up execution across departments.
Our technical team applies architecture, design concepts, and industry best practices while still tailoring the solution to your operation.
Support, Optimization & Engagement
Yes—many clients continue with us for optimization, enhancements, and support as their needs evolve.
Often, yes—we typically begin with a technical and process assessment, then propose a stabilization and delivery plan.
Yes—POCs are a key part of reducing risk and confirming fit before you invest in a full implementation.
Yes—Apart from Ontario Canada, CSIYourWay is also incorporated in Delaware USA. So, you can deal with us as a US entity.
The best start is a discovery call followed by a focused assessment (process, systems, pain points) so we can propose a realistic roadmap and scope. Lets schedule a meeting.
Let's transform your operations —Together
Let’s start by reviewing your current system and understanding how it’s used today.
Together, we’ll identify bottlenecks, uncover opportunities, and outline
a clear path to improvement. Schedule an introductory meeting to see
how CSIYourWay can help you get more from your ERP.